Last updated 2 months ago

HOW TO INITIATE A RETURN

To initiate a Return or Exchange you may do so at our Colombiana Boutique Center, Here.

All Returns, must be processed through our Returns Center Listed above.

100% SATISFACTION GUARANTEED POLICY (U.S. ONLY)

The 100% Satisfaction Guaranteed Policy ensures that you are completely satisfied with our products purchased through Colombianaboutique.com. If for any reason, you are not satisfied with our products, you can easily exchange or return the item(s) within 30 Days of Purchase.

Each product must be returned unworn and in perfect conditions with all tags attached and in original packaging.

For Hygiene purposes, we do not accept returns or exchanges of panties, and body shapers that include thongs (IF the product has already been tried on) except when there is a manufacturing defect. These garments include, but not limited to References: 8041, NS012, 8052, NS018, 6056, & 6005. Additionally, we only accept exchanges/returns for items that are:

  • Unworn
  • Unstained
  • in Mint Condition
  • Free of Odor (Cigarette, Detergent, Pet, etc.)
  • Tags attached
  • Free of Hair (Animal, People)
  • Free of Powders
  • Not Machine Washed
  • Little to no wear

Return Denial

In the event that your garment is not accepted for a Return/Exchange your garment/jean will be shipped back to your address. If your Return has been shipped back to your address, and you refuse the package or send it back, we are not liable for re-sending the package to you.

RETURN POLICY

All Sale or Clearance items cannot be exchanged or returned.

Effective August 8th, 2021: Upon receipt and inspection of your returned item we will refund your balance to the original form of payment. Refunds will have a $8 Return label fee deducted from their order total if the customer chose a pre-paid label to return their package. If customer chose to purchase their own label, the return label fee will not be deducted.

Shipping Charges are unfortunately non-refundable, as when sending out your parcel, we pay for your label, and cannot get the money back from the postal office, so this will be excluded from any refunds. 

Click here to initiate your Return/Exchange/Refund. 

The FREE SHIPPING Policy is applicable to U.S. customers only.