Last updated 1 year ago

Colombiana Boutique Headquarters ship orders Monday-Friday. All orders are processed within 1 business day. Due to the current circumstances, there may be an additional 1-2 day processing time with your order.

U.S Shipping Times:

USPS First Class Shipping:

NJ & NY: 1-2 Day Processing, 1 Day Transit Time.

Rest of U.S :1-2 Day Processing, 1- 5 Days Transit Time.

International USPS Shipping:

Rest of World: 1-2 Day Processing 5-12 Days Transit Time.

If you have received your tracking number, and want to know where your package is, click here.

Is your Order Delayed?

USPS (United States Postal Office) has been delayed on many orders due to being short staffed in their offices and delivery team. See below for common issues we have been experiencing.

Stuck in Pre-Shipment: If your tracking number is stating Pre-Shipment for over 48 hours, there is a possibility that your package is on the way, but has yet to be scanned. In some instances, your package can go from Pre-Shipment to Out for Delivery with no tracking in between. The reason for this could be due to USPS not scanning your order when it arrives/departs a carrier facility. 
What to do: Don’t Panic! Your tracking may not update, but that doesn’t mean your package is not on it’s way to you! Simply wait 5-7 business days and you should receive your package. 

Stuck in Transit: If your package has been stuck in transit for longer than usual (over 5 business days)
What to do: USPS has been slower than usual transit times lately. Just give them a bit of extra time. Your package can simply be delayed. If your parcel has been stuck in transit for over 7 days, reach out to us and we can look into it further, or you can begin a USPS claim here.

Marked as Delivered but not Delivered: This has been a common issue lately, and we know how frustrating it can be to have your package marked as delivered, and it is nowhere to be found!
What to do: We have had numerous cases where the package actually shows up 2-6 days later! We are not quite sure why USPS marks packages as delivered without actually delivering it, but this happens more often than you think! If you have waited over 7 days from delivery date, reach out to us and we can assist you further!