Updated

How to Initiate a Return or Exchange

To initiate a Return or Exchange you must request your free return label at our Colombiana Boutique Returns Center, Here.

Return Policy

All Returns, Exchanges and refunds must be processed through our Returns Center Listed above.

100% SATISFACTION GUARANTEED POLICY (U.S. ONLY)

The 100% Satisfaction Guaranteed Policy ensures that you are completely satisfied with our products purchased through colombianaboutique.com. If for any reason, you are not satisfied with our products, you can easily exchange or return the item(s) within 30 Days of Purchase.

Each product must be returned unworn and in perfect conditions with all tags attached and in original packaging.

For Hygiene purposes, we do not accept returns or exchanges of panties, and body shapers that include thongs (IF the product has already been tried on) except when there is a manufacturing defect. These garments include, but not limited to References: 8041, NS012, 8052, NS018, 6056, & 6005. Additionally, we only accept exchanges/returns for items that are:

  • Unworn
  • Unstained
  • in Mint Condition
  • Free of Odor (Cigarette, Detergent, Pet, etc.)
  • Tags attached
  • Free of Hair (Animal, People)
  • Free of Powders
  • Not Machine Watched
  • Little to no wear

In the event that your garment is not accepted for a Return/Exchange your garment/jean will be shipped back to your address.

Free First Return/Exchange Policy

Colombiana Boutique will grant the first shipping cost on any returns or exchanges, excluding orders made with codes over 30% off.

For Exchanges: If you got free shipping at checkout We will only grant ONE free shipping for your exchange which is for a FREE Return Label, however the shipping costs to send the exchange garment must be paid by the customer for a standard fee of $5.95 or $7.95 depending on order weight. (Sent via Invoice to Customer upon Accepting and exchange) If you paid for shipping we will pay both shipping fees to send your parcel to us, and the new size/shaper to you.

For Returns: We will grant free shipping to to send your RETURN to us, once inspected and approved, your Refund will credit to original form of payment within 3-10 days. Please note for Returns there is Restock Fee of $5.95 or $7.95 (depending on order) that will be deducted from your refund.

All other shipping costs (2nd, 3rd Exchanges or Returns) must be paid by the customer, unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt. All Sale or Clearance items cannot be exchanged or returned.

Shipping Charges are unfortunately non-refundable, as when sending out your parcel, we pay for your label, and cannot get the money back from the postal office, so this will be excluded from any refunds. 

Click here to initiate your Return/Exchange/Refund. 

The FREE SHIPPING Policy is applicable to U.S. customers only.

When can I expect to see my refund?

You will receive your refund in the original form of payment within two (2) weeks of us receiving your return item.

When will I receive my new item?

We make every effort to process exchanges in a timely manner. You will have your new item within two (2) weeks from the date we receive your item for exchange. Please note that during the holiday season, returns and exchanges may take longer to process.