Last updated 2 months ago
How to Initiate a Return or Exchange
To initiate a return or exchange you may do so at our Colombiana Boutique Returns Center, Here.
Return & Exchange Policy
All returns, exchanges and refunds must be processed through our Returns Center Listed above.
100% SATISFACTION GUARANTEED POLICY (U.S. ONLY)
The 100% Satisfaction Guaranteed Policy ensures that you are completely satisfied with our products purchased through colombianaboutique.com. If for any reason, you are not satisfied with our products, you can easily exchange or return the item(s) within 30 Days of purchase.
Each product must be returned unworn and in perfect conditions with all tags attached and in original packaging.
For hygiene purposes, we do not accept returns or exchanges of panties, and body shapers that include thongs (IF the product has already been tried on) except when there is a manufacturing defect. These garments include, but not limited to References: 8041, NS012, 8052, NS018, 6056, & 6005. Additionally, we only accept exchanges/returns for items that are:
- In mint condition
- Free of odor (cigarette, detergent, pet, etc.)
- Tags attached
- Free of hair (animal, people)
- Free of powders
- Not machine washed
- Little to no wear
In the event that your garment is not accepted for a Return/Exchange your garment/jean will be shipped back to your address.
Free First Exchange Policy
Colombiana Boutique will grant the first exchange free, excluding orders made with codes over 30% off. If your jeans are too small or too big, don’t worry! The full first exchange is on us! Click here to initiate your exchange.
All Sale or Clearance items cannot be exchanged or returned.
Effective August 8th, 2021: Upon receipt and inspection of your returned item we will refund your balance to the original form of payment. Refunds will have a $8 Return label fee deducted from their order total if the customer chose a pre-paid label to return their package. If customer chose to purchase their own label, the return label fee will not be deducted.
Shipping charges are unfortunately non-refundable, as when sending out your parcel, we pay for your label, and cannot get the money back from the postal office, so this will be excluded from any refunds.
Click here to initiate your Return/Exchange/Refund.
The FREE SHIPPING Policy is applicable to U.S. customers only.
When can I expect to see my refund?
Once your return is in our warehouse, please give us 24-48 hours to inspect it and approve the return. If your return has been approved, you will receive an email confirmation for your refund. Once your refund confirmation has been received, expect to see your refund processed within 7-10 business days.
When will I receive my new item?
We make every effort to process exchanges in a timely manner. Your exchange will be processed within 24 hours of us receiving your product. Once it is inspected and approved, we will create your new order and ship out the exchange. This will take the usual 2-5 business days shipping time from when you receive your shipping confirmation email. Please note that during the holiday season, returns and exchanges may take longer to process.